Senior AI Workflow & Systems Design Lead (Remote)

CSAA Insurance Group; Butlerville (IN); Remote; USD 150,000 - 210,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow & Systems Design Lead to architect AI-enabled workflows and systems of work from a remote location in the United States. This senior role partners with business and technology teams to redesign complex processes and translate strategic goals into implementation-ready designs.

The ideal candidate brings 10+ years in design across enterprise workflows, deep systems thinking, and strong AI fluency to lead discovery, define future-state models, and

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years in systems design, service design, or related fields.
• Deep expertise in systems thinking and workflow design.
• Experience leading multi-functional engagements.
• Ability to create systems-of-work blueprints and service blueprints.
• Strong AI fluency and knowledge of AI-enabled workflow patterns.
• Experience redesigning workflows for AI and automation.
• Masters degree in Design Strategy or similar.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design.
• Partner with business leaders to align goals and needs.
• Design end-to-end systems of work across teams and data sources.
• Translate business outcomes into actionable design artifacts.
• Define human-in-the-loop approaches to preserve judgment.

Skills

AI fluency

Systems thinking

Design thinking

Communication

Leadership

Storytelling

Human-AI interaction

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy or related discipline

Job description

CSAA Insurance Group is seeking an AI Workflow & Systems Design Lead to architect AI-enabled workflows and systems of work from a remote location in the United States. This senior role partners with business and technology teams to redesign complex processes and translate strategic goals into implementation-ready designs.

The ideal candidate brings 10+ years in design across enterprise workflows, deep systems thinking, and strong AI fluency to lead discovery, define future-state models, and