Senior AI Solutions Engineer – Pre-Sales

Intercom; Chicago (IL); Hybrid; USD 208,000 - 249,000; Full time

Benefits offered by this job

Bonus program

Stock RSUs

Health benefits

Hybrid work policy

Job summary

Fin, now part of Salesforce, is seeking a Senior Solutions Engineer to join the Customer Solutions Team. You will engage with customers as a trusted advisor, shaping value across the sales cycle and partnering with Product, R&D, and Engineering to align solutions with customer needs.

You will lead discovery, deliver compelling pre-sales demonstrations, and design POCs, while addressing RFPs and security questions. Travel may be required.

Qualifications

• Minimum of 5 years of experience in a technical pre-sales role, managing C-level technical and business relationships.
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments.
• Proven time management skills in a dynamic team environment.
• Demonstrated ability to translate complex business challenges into tailored solutions and communicate with technical and non-technical audiences.

Responsibilities

• Lead technical discovery to identify and address customer needs.
• Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise.
• Conduct value-based solution reviews and in-depth technical sessions.
• Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities.
• Serve as the primary resource for RFPs and customer security questions.
• Collaborate with Product and Engineering to represent the customer voice and gather product feedback.
• Build trust with customers through empathy and curiosity.
• Contribute to building a best-in-class Solutions Engineering playbook.
• Commit to customer success and long-term value.

Skills

Technical pre-sales

C-level relationships

Technical discovery

Value presentations

Cross-functional collaboration

Job description

Fin, now part of Salesforce, is seeking a Senior Solutions Engineer to join the Customer Solutions Team. You will engage with customers as a trusted advisor, shaping value across the sales cycle and partnering with Product, R&D, and Engineering to align solutions with customer needs.

You will lead discovery, deliver compelling pre-sales demonstrations, and design POCs, while addressing RFPs and security questions. Travel may be required.