Senior AI Solutions Architect - Customer-Facing, Remote

ServiceNow; Oregon; Hybrid; USD 143,000 - 243,000; Full time

Benefits offered by this job

Health plans

401(k) Plan

ESPP

Donations matching

Flexible time away

Family leave programs

Job summary

ServiceNow seeks a senior, customer-facing technical leader to own multi-enterprise relationships and translate business challenges into Moveworks AI solutions. You’ll design, implement and integrate high-impact workflows with major systems, travel up to 25% and collaborate with engineering and product teams to shape the platform.

You’ll craft architecture diagrams, proposals and roadmaps, while ensuring operational excellence and reusable patterns for the team.

Qualifications

• Experience integrating AI into workflows and business processes.
• 5+ years in a customer-facing technical role with enterprise customers.
• Track record driving technical adoption with mid-to-large customers.
• Experience designing and launching full-stack automations via REST APIs and scripting.

Responsibilities

• Own 5-8 enterprise customer engagements as the primary technical owner.
• Architect and deliver AI solutions leveraging the Moveworks Platform.
• Design secure integrations between Moveworks and customer systems (ServiceNow, Workday, Okta, Jira).
• Act as trusted advisor guiding customers on AI roadmaps and upskilling their teams.
• Provide feedback to engineering/product to influence platform evolution.
• Generalize solutions into reusable templates and share learnings across the team.

Skills

AI integration

Customer-facing tech role

REST APIs

Scripting languages

Travel readiness

Tools

Workato

Azure Functions

AWS Lambdas

ServiceNow Flow Designer

Job description

ServiceNow seeks a senior, customer-facing technical leader to own multi-enterprise relationships and translate business challenges into Moveworks AI solutions. You’ll design, implement and integrate high-impact workflows with major systems, travel up to 25% and collaborate with engineering and product teams to shape the platform.

You’ll craft architecture diagrams, proposals and roadmaps, while ensuring operational excellence and reusable patterns for the team.