Senior AI Solutions Architect — Cloud Contact Center

Amazon Web Services (AWS); Denver (CO); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. is seeking an AWS Specialist Solutions Architect (SSA) to address complex customer challenges with expert cloud architecture designs.

The SSA will craft scalable, resilient cloud solutions and guide customers through refactoring or building new architectures. As part of the Worldwide Specialist Organization, you will influence feature development, share best practices, and collaborate closely with GTM teams across AWS to accelerate adoption and success for enterprise

Qualifications

• 3+ years of design, implementation, or consulting in applications and infrastructures.
• 4+ years of contact center experience, or experience in technical work related to computer systems and technology components
• Cloud Certification or Bachelor's degree

Responsibilities

• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.
• Partner with Business Development teams to define the technical components of best in class GTM concepts, solutions, and initiatives.
• Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.

Skills

3+ years design/implementation/consult

4+ years contact center experience

Experience with end user communities

Experience with AI/ML technologies

Education

Cloud Certification

Bachelor's degree

Job description

Amazon Web Services, Inc. is seeking an AWS Specialist Solutions Architect (SSA) to address complex customer challenges with expert cloud architecture designs.

The SSA will craft scalable, resilient cloud solutions and guide customers through refactoring or building new architectures. As part of the Worldwide Specialist Organization, you will influence feature development, share best practices, and collaborate closely with GTM teams across AWS to accelerate adoption and success for enterprise