Senior AI Solutions Architect - Cloud & Contact Center

Amazon Web Services (AWS); Atlanta (GA); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

AWS Specialist Solutions Architects are technologists who address complex challenges and design scalable cloud architectures. Based in the Atlanta area, you will guide customers through refactoring apps or building new cloud-native systems, working across AWS to turn ideas into scalable solutions.

You will join the Worldwide Specialist Organization to drive adoption and revenue with enterprise-level customers, public sector, and mid-market accounts, collaborating with product, sales, and

Qualifications

• 3+ years of design, implementation, or consulting in applications and infrastructures experience.
• 4+ years of contact center experience, or experience in technical work related to computer systems and technology components.
• Cloud Certification or Bachelor's degree is preferred.

Responsibilities

• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to GTM teams to unblock customers’ largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs and public-speaking events.
• Partner with Business Development teams to define technical components of GTM concepts, solutions, and initiatives.
• Develop and support an internal AWS community of technical subject matter experts worldwide and create enablement materials for the broader SA population.

Skills

Design/Implementation/Consulting

Contact center / Tech experience

Education

Cloud Certification

Job description

AWS Specialist Solutions Architects are technologists who address complex challenges and design scalable cloud architectures. Based in the Atlanta area, you will guide customers through refactoring apps or building new cloud-native systems, working across AWS to turn ideas into scalable solutions.

You will join the Worldwide Specialist Organization to drive adoption and revenue with enterprise-level customers, public sector, and mid-market accounts, collaborating with product, sales, and