Senior AI Solutions Architect — Cloud Contact Center

Amazon Inc.; Atlanta (GA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services (AWS) is a pioneer and leader in Cloud Computing, offering scalable and secure cloud infrastructures. AWS Specialist Solutions Architects craft architectures addressing complex customer challenges, guiding refactors and new designs while collaborating across GTM, product, and engineering teams.

This role focuses on shaping technical strategy, enabling field readiness, and influencing product roadmaps through customer feedback and best practices dissemination.

Qualifications

• 3+ years of design, implementation, or consulting in applications and infrastructures experience.
• 4+ years of contact center experience, or experience in technical work related to computer systems and technology components.
• Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering), or Bachelor's degree.

Responsibilities

• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.
• Partner with Business Development teams to define the technical components of best in class GTM concepts, solutions, and initiatives.
• Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.

Education

Cloud Certification

Bachelor's degree

Tools

Applications & infrastructures design

Contact center experience

Job description

Amazon Web Services (AWS) is a pioneer and leader in Cloud Computing, offering scalable and secure cloud infrastructures. AWS Specialist Solutions Architects craft architectures addressing complex customer challenges, guiding refactors and new designs while collaborating across GTM, product, and engineering teams.

This role focuses on shaping technical strategy, enabling field readiness, and influencing product roadmaps through customer feedback and best practices dissemination.