Senior AI Solutions Architect — Cloud & Contact Center

Amazon Inc.; Seattle (WA); Presencial; USD 154.000 - 208.000; Jornada completa

Descripción de la vacante

AWS Specialist Solutions Architects (SSAs) are technologists with deep domain expertise who address advanced concepts and designs for customers. As part of the AWS sales organization, SSAs craft scalable, resilient cloud architectures and guide refactoring or new cloud-based systems to solve complex challenges.

The Worldwide Specialist Organization (WWSO) spans GTM teams, accelerates adoption, and shares best practices through forums, events, and enablement materials, fostering a diverse,

Formación

• 3+ years of design, implementation, or consulting in applications and infrastructures.
• 4+ years of contact center experience, or experience in technical work related to computer systems and technology components
• Cloud Certification or Bachelor's degree

Responsabilidades

• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re:Invent, etc.
• Partner with Business Development teams to define the technical components of best in class GTM concepts, solutions, and initiatives.
• Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.

Conocimientos

Tech design experience

Contact center experience

Cloud certification

Educación

Bachelor's degree

Descripción del empleo

AWS Specialist Solutions Architects (SSAs) are technologists with deep domain expertise who address advanced concepts and designs for customers. As part of the AWS sales organization, SSAs craft scalable, resilient cloud architectures and guide refactoring or new cloud-based systems to solve complex challenges.

The Worldwide Specialist Organization (WWSO) spans GTM teams, accelerates adoption, and shares best practices through forums, events, and enablement materials, fostering a diverse,