Senior Customer Success Manager — AI-Driven Outcomes

Avoma; San Jose (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity options

Health benefits

Generous PTO

Best-in-class tools

Job summary

A fast-growing technology startup in San Jose, CA, is seeking a Senior Customer Success Manager to drive customer outcomes at scale. The ideal candidate will leverage AI and data to enhance customer experiences, ensuring achievement of measurable business results. The role involves owning the full customer lifecycle, designing scalable programs, and acting as a trusted advisor to clients. Candidates should have significant experience in customer success within a SaaS environment, with a strong focus on retention and expansion metrics. Competitive compensation and benefits are offered.

Qualifications

• 7-12 years in Customer Success or Account Management in SaaS.
• Proven success in driving retention and customer outcomes.
• Experience with mid-market and enterprise customers.

Responsibilities

• Define and deliver against customer success metrics tied to business goals.
• Design scalable success programs using AI and automation.
• Lead onboarding, adoption, value realization, and renewal.

Skills

Attention to detail

Customer focus

AI tools proficiency

Communication skills

Tools

HubSpot

Amplitude

Job description

A fast-growing technology startup in San Jose, CA, is seeking a Senior Customer Success Manager to drive customer outcomes at scale. The ideal candidate will leverage AI and data to enhance customer experiences, ensuring achievement of measurable business results. The role involves owning the full customer lifecycle, designing scalable programs, and acting as a trusted advisor to clients. Candidates should have significant experience in customer success within a SaaS environment, with a strong focus on retention and expansion metrics. Competitive compensation and benefits are offered.