Remote Customer Success Specialist for SaaS AI

Rayyan Systems Inc.; Massachusetts; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Fully remote work culture

Reimbursement toward health/fitness expenses

Learning and development reimbursement benefit

Job summary

A tech startup in the AI and SaaS space is seeking a Customer Success Agent to support customers through onboarding, handle support tickets, and conduct training webinars. This remote position requires fluency in English and 2+ years of experience in Customer Success or similar roles. The ideal candidate will be passionate about user empowerment and efficiency, contributing to the foundation of the Customer Success function.

Qualifications

• 2+ years in Customer Success, Support, or SaaS roles.
• Ability to host and facilitate webinars or online training.
• Process-oriented with a drive to identify improvements and automation.

Responsibilities

• Respond to customer inquiries via Zendesk.
• Create and maintain knowledge base articles.
• Monitor customer health and engagement.

Skills

Fluency in English

Zendesk

CRM (Zoho CRM preferred)

Webinar tools

Microsoft Office 365

Job description

A tech startup in the AI and SaaS space is seeking a Customer Success Agent to support customers through onboarding, handle support tickets, and conduct training webinars. This remote position requires fluency in English and 2+ years of experience in Customer Success or similar roles. The ideal candidate will be passionate about user empowerment and efficiency, contributing to the foundation of the Customer Success function.