Remote Customer Success Agent – AI SaaS (English)

Rayyan Systems Inc.; Cambridge (MA); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Reimbursement toward health/fitness expenses

Learning and development reimbursement benefit

Flexible working hours

Job summary

A pioneering AI SaaS startup is seeking a Customer Success Agent to empower users and streamline support experiences. The role involves customer onboarding, managing support tickets, and conducting training webinars, with an emphasis on efficiency and collaboration. Candidates should have 2+ years in customer success roles and a passion for customer education. This is a fully remote position offering flexible working hours and various benefits.

Qualifications

• 2+ years in Customer Success, Support, or SaaS roles.
• Experience using CRM tools; Zoho CRM is a plus.
• Ability to host and facilitate webinars or online training.

Responsibilities

• Respond to customer inquiries via Zendesk.
• Guide customers through onboarding journeys and ensure their success.
• Create and maintain knowledge base articles.
• Monitor customer health, engagement, and proactively address challenges.

Skills

Fluency in English

Zendesk

CRM (Zoho CRM preferred)

Webinar tools

Microsoft Office 365

Ability to adopt new tools quickly

Fluency and literacy in additional languages

Job description

A pioneering AI SaaS startup is seeking a Customer Success Agent to empower users and streamline support experiences. The role involves customer onboarding, managing support tickets, and conducting training webinars, with an emphasis on efficiency and collaboration. Candidates should have 2+ years in customer success roles and a passion for customer education. This is a fully remote position offering flexible working hours and various benefits.