Enterprise AI SaaS Customer Success Lead

Coworker.ai; San Francisco (CA); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Health, dental, vision

401(k)

Flexible PTO

Equity

Job summary

Coworker.ai seeks a Customer Success Manager to own outcomes for Mid-Market and Enterprise accounts, from onboarding to multi-year expansion. You will drive adoption, retention, and growth across a portfolio of AI-forward customers, navigating complex stakeholder environments and aligning with executive goals.

This role collaborates with Product, Engineering, Sales and Support to ensure value delivery, accuracy in forecasts, and ongoing health of accounts in a hybrid remote-friendly setting.

Qualifications

• 3+ years in a Customer Success, Account Management, or related role in SaaS or AI.

Responsibilities

• Own customer outcomes for Mid-Market and Enterprise accounts from onboarding through multi-year expansion.
• Drive adoption, retention, and growth across a portfolio of AI-forward accounts.
• Navigate complex, multi-stakeholder environments and align our solution with executive-level goals.
• Serve as the voice of the customer internally and collaborate with Product, Engineering, Sales and Support.
• Develop and maintain forecasts for retention, expansion, and health, with weekly reviews.

Skills

Customer Success

Account Management

SaaS

AI-native products

Ambiguity tolerance

AI Fluency

Technical aptitude

Data-driven

Communication

US work authorization

Tools

Claude

ChatGPT

Cursor

Job description

Coworker.ai seeks a Customer Success Manager to own outcomes for Mid-Market and Enterprise accounts, from onboarding to multi-year expansion. You will drive adoption, retention, and growth across a portfolio of AI-forward customers, navigating complex stakeholder environments and aligning with executive goals.

This role collaborates with Product, Engineering, Sales and Support to ensure value delivery, accuracy in forecasts, and ongoing health of accounts in a hybrid remote-friendly setting.