Senior AI Platform Technical Account Lead

eBSI Export Academy; United States; Remote; USD 140,000 - 220,000; Full time

Job summary

Dataiku is seeking an experienced, customer-facing technical leader in the United States to drive AI platform success for enterprise clients. You will collaborate with customers and internal teams to define priorities and guide engagements across architecture, deployment, and operations.

As the primary technical advisor, you will support data engineering, security, and compute resources, while mentoring the Field Engineering team and capturing customer feedback to inform Product and Engineering.

Qualifications

• 7+ years of experience in a customer-facing technical role.
• Professional proficiency in French and English.
• Strong communication and client relationship skills.
• Experience supporting both pre- and post-sales engagements.
• Proficiency in Linux system administration, including networking.
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM).
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning.
• Familiarity with the Hadoop and Spark ecosystems.

Responsibilities

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: Dataiku platform architecture and deployment, Platform operations and upgrades, Best practices for platform usage, Security, data management, and compute resources, ML-Ops, monitoring, and scaling strategies, Assist clients in integrating the product into their systems and troubleshoot technical challenges, Capture client feedback and feature requests to inform the Product and Engineering teams, Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

Skills

7+ years exp in customer-facing role

French & English proficiency

Strong communication

Pre- and post-sales experience

Linux system administration

IAM tools

Cloud platforms (AWS/Azure/GCP)

Kubernetes expertise

Hadoop/Spark familiarity

Tools

LDAP

Kerberos

Active Directory

IAM

Job description

Dataiku is seeking an experienced, customer-facing technical leader in the United States to drive AI platform success for enterprise clients. You will collaborate with customers and internal teams to define priorities and guide engagements across architecture, deployment, and operations.

As the primary technical advisor, you will support data engineering, security, and compute resources, while mentoring the Field Engineering team and capturing customer feedback to inform Product and Engineering.