Senior AI Platform Technical Architect

Dataiku Inc.; United States; Hybride; USD 140 000 - 200 000; Plein temps

Résumé du poste

United States Digital Space LLC is seeking a Technical Account Manager to partner with strategic clients, articulate engagement plans, and drive architectural guidance across AI platforms. You’ll work with cloud, Kubernetes, and data ecosystems while ensuring secure, scalable, and optimized deployments.

The role emphasizes strong communication, post-sales support, and hands-on problem solving in a hybrid work environment.

Qualifications

• 7+ years of experience in a customer-facing technical role.
• Native or bilingual proficiency in English.
• Strong communication and client relationship skills.
• Experience supporting both pre- and post-sales engagements.
• Proficiency in Linux system administration, including networking.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning.
• Familiarity with the Hadoop and/or Spark ecosystems.

Responsabilités

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: the company platform architecture and deployment, platform operations and upgrades, best practices for platform usage, security, data management, and compute resources, ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving the company, such as edge computing, deep learning, and MLOps

Connaissances

Cloud platforms

Kubernetes

Linux administration

Identity management

Pre/post-sales support

English proficiency

Client communication

Hadoop/Spark familiarity

Outils

LDAP

Kerberos

Active Directory

IAM

Description du poste

United States Digital Space LLC is seeking a Technical Account Manager to partner with strategic clients, articulate engagement plans, and drive architectural guidance across AI platforms. You’ll work with cloud, Kubernetes, and data ecosystems while ensuring secure, scalable, and optimized deployments.

The role emphasizes strong communication, post-sales support, and hands-on problem solving in a hybrid work environment.