AI Outcomes Lead - Enterprise Accounts

Mode Analytics; Chicago (IL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

In‑office 3+ days/week

Occasional travel

Job summary

ThoughtSpot in Chicago is seeking a Senior Customer Success Manager to own a portfolio of mid‑market and enterprise accounts in the US, guiding onboarding through renewal and expansion. You’ll shape strategy, drive outcomes, and partner with customers to maximize ROI with ThoughtSpot’s AI‑powered analytics.

You’ll operate as a trusted advisor, building success plans with measurable business results, and you’ll use AI‑driven insights to identify risks and growth opportunities, delivering business

Qualifications

• 3–5 years in Customer Success, Account Management, or a customer‑facing role with mid‑market or enterprise accounts.
• Ability to build relationships with stakeholders across a customer's organization and drive strategic outcomes, not just renewals.
• Experience with BI/analytics ecosystems and cloud data platforms; knowledge of Python or JavaScript is a plus.

Responsibilities

• Own the portfolio with full accountability for adoption, retention, and net revenue expansion across mid‑market and enterprise accounts.
• Be a trusted advisor and link ThoughtSpot capabilities to the customer’s business objectives.
• Lead success plans with measurable business outcomes attached, not activity lists.
• Use AI‑driven insights to catch risk early and surface expansion opportunities across the portfolio.
• Deliver business reviews, enablement sessions, and workshops that shift customer thinking and drive ROI.

Skills

Account management

Customer success

Mid-market / Enterprise

BI and analytics

SQL

Python or JavaScript

Tools

SQL

Job description

ThoughtSpot in Chicago is seeking a Senior Customer Success Manager to own a portfolio of mid‑market and enterprise accounts in the US, guiding onboarding through renewal and expansion. You’ll shape strategy, drive outcomes, and partner with customers to maximize ROI with ThoughtSpot’s AI‑powered analytics.

You’ll operate as a trusted advisor, building success plans with measurable business results, and you’ll use AI‑driven insights to identify risks and growth opportunities, delivering business