Enterprise AI Outcomes & Growth Lead

ThoughtSpot; Chicago (IL); On-site; USD 120,000 - 171,000; Full time

Job summary

ThoughtSpot is seeking a Senior AI Outcomes Manager in Chicago to own a portfolio of mid-market and enterprise accounts from onboarding through renewal and expansion. You will act as a strategic advisor to executives, shaping customer strategy and driving measurable value beyond routine health checks.

You will mentor junior CSMs, collaborate with Sales, Product, and Marketing, and leverage AI-driven insights to identify risks and growth opportunities across the portfolio.

Qualifications

• 5–8+ years in customer success, account management, or a customer-facing role with enterprise/mid-market experience.
• Influenced executive stakeholders inside complex organizations and driven strategic outcomes, not just renewals.
• Can translate a business problem into a success plan with a clear outcome attached.
• Experience using AI, automation, or advanced analytics to drive adoption or customer health at scale.

Responsibilities

• Own the portfolio. Full accountability for adoption, retention, and net revenue expansion across mid-market and enterprise accounts.
• Be the strategic advisor. Build executive relationships that tie ThoughtSpot's capabilities to business objectives.
• Build success plans that prove ROI. Lead the development and execution of customer success plans with measurable outcomes.
• Use AI to scale yourself. Leverage AI-driven insights and predictive analytics to catch risk early and surface expansion opportunities.
• Run the room. Deliver executive business reviews, enablement sessions, and workshops that change how customers think about the platform.
• Mentor and build the playbook. Coach junior CSMs and create scalable processes and playbooks.

Skills

AI literacy

Prompt engineering

Executive communication

AI tools experience

Adaptability

Critical thinking

Tools

LLMs

Job description

ThoughtSpot is seeking a Senior AI Outcomes Manager in Chicago to own a portfolio of mid-market and enterprise accounts from onboarding through renewal and expansion. You will act as a strategic advisor to executives, shaping customer strategy and driving measurable value beyond routine health checks.

You will mentor junior CSMs, collaborate with Sales, Product, and Marketing, and leverage AI-driven insights to identify risks and growth opportunities across the portfolio.