Senior AI Outcomes Strategist

ThoughtSpot; Phoenix (AZ); Hybrid; USD 120,000 - 170,000; Full time

Job summary

ThoughtSpot in Phoenix, AZ, is seeking a Senior AI Outcomes Manager to own a portfolio of mid-market and enterprise accounts end-to-end—from onboarding to renewal and expansion. This consultative role requires shaping customer strategy and mentoring the CS team.

The position reports to leadership across Sales, Product, Marketing, Support, and Services, with in-office presence 3+ days per week and a salary range of $120k–$170k, reflecting enterprise scope and impact.

Qualifications

• 5–8+ years in Customer Success, Account Management, or a customer-facing role.
• Experience managing enterprise and mid-market accounts.
• Influenced executive stakeholders and drove strategic outcomes.
• Used AI, automation, or analytics to drive adoption and health.
• Translated business problems into success plans with measurable outcomes.
• Clear, jargon-free communication with engineers, VPs, and end users.

Responsibilities

• Own the portfolio with adoption, retention, and net revenue expansion.
• Build executive relationships tied to customer business objectives.
• Lead customer success plans with measurable business outcomes.
• Use AI-driven insights to catch risk and surface expansion.
• Deliver executive business reviews, enablement sessions, and workshops.
• Mentor junior CSMs and codify playbooks for the team.

Skills

Enterprise account management

Executive stakeholder management

Consultative selling / advisory

AI literacy / AI tooling

Cross-functional collaboration

Strong communication

Self-motivation in fast-growth

Travel flexibility

Tools

AI tools

Job description

ThoughtSpot in Phoenix, AZ, is seeking a Senior AI Outcomes Manager to own a portfolio of mid-market and enterprise accounts end-to-end—from onboarding to renewal and expansion. This consultative role requires shaping customer strategy and mentoring the CS team.

The position reports to leadership across Sales, Product, Marketing, Support, and Services, with in-office presence 3+ days per week and a salary range of $120k–$170k, reflecting enterprise scope and impact.