Senior AI Outcomes Leader — Growth & Renewals

Tech Sales Jobs; Mountain View (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

ThoughtSpot is seeking a Senior Manager, AI Outcomes to lead a team of AI Outcomes Managers and own outcomes, renewal, and expansion across a portfolio. You will shape outcomes planning, adoption, and the customer lifecycle, ensuring value realization and strategic account growth.

This is a builder's seat in a hybrid, in‑office environment, guiding multi‑account strategies and cross‑functional collaboration with Sales, Product, and Support for long‑term customer value.

Qualifications

• Experience leading a customer-facing team in B2B SaaS (analytics, data, or a technical product).
• Strong track record owning retention and expansion metrics with quantified results.
• Ability to translate product usage into business outcomes for executives.
• Experience building process from zero; strong judgment and iteration.
• Comfort working cross-functionally with Sales, Product, and Support.

Responsibilities

• Own portfolio outcomes and renewals across accounts; drive expansions.
• Lead and coach a team of AI Outcomes Managers.
• Raise deliverable quality of Joint Outcomes Plan, value narratives, QBRs, roadmaps, and expansion plans.
• Build the playbook for outcomes-planning and adoption motions.
• Drive adoption and expansion for Spotter, Liveboards, and Data Apps; monitor consumption health.
• Be the voice of the customer; provide actionable signal to product and engineering.
• Report portfolio metrics to leadership with clarity, focusing on outcomes over activity.

Job description

ThoughtSpot is seeking a Senior Manager, AI Outcomes to lead a team of AI Outcomes Managers and own outcomes, renewal, and expansion across a portfolio. You will shape outcomes planning, adoption, and the customer lifecycle, ensuring value realization and strategic account growth.

This is a builder's seat in a hybrid, in‑office environment, guiding multi‑account strategies and cross‑functional collaboration with Sales, Product, and Support for long‑term customer value.