Senior AI Outcomes & Strategy Lead

ThoughtSpot; Mountain View (CA); On-site; USD 133,000 - 190,000; Full time

Job summary

ThoughtSpot seeks a Senior AI Outcomes Manager in Mountain View to own a portfolio of mid-market and enterprise accounts, from onboarding through renewal and expansion. You will partner with executives to demonstrate ROI and shape customer strategy with AI-driven insights.

You will mentor the CS team, collaborate with Sales, Product, Marketing, Support, and Services leadership, and help build playbooks that scale successful outcomes across the org.

Qualifications

• 5-8+ years in Customer Success, Account Management, or a customer-facing role with enterprise and mid-market experience.
• Proven ability to influence executive stakeholders and drive strategic outcomes.
• Experience using AI, automation, or analytics to drive adoption or customer health at scale.
• Strong communication across engineers, VPs, and end users, with clarity and impact.

Responsibilities

• Own the portfolio with full accountability for adoption, retention, and net revenue expansion across mid-market and enterprise accounts.
• Build executive relationships that tie ThoughtSpot's capabilities to the customer's business objectives.
• Lead the development and execution of customer success plans with measurable business outcomes.
• Leverage AI-driven insights to catch risk early, surface expansion opportunities, and personalize engagement across the portfolio.
• Deliver executive business reviews, enablement sessions, and workshops that shift how customers think about the platform.

Skills

Customer Success

Account Management

Executive relationships

Consultative mindset

AI experience

Job description

ThoughtSpot seeks a Senior AI Outcomes Manager in Mountain View to own a portfolio of mid-market and enterprise accounts, from onboarding through renewal and expansion. You will partner with executives to demonstrate ROI and shape customer strategy with AI-driven insights.

You will mentor the CS team, collaborate with Sales, Product, Marketing, Support, and Services leadership, and help build playbooks that scale successful outcomes across the org.