Senior AI Outcomes Manager - Growth & Renewals

ThoughtSpot; Mountain View (CA); On-site; USD 164,000 - 234,000; Full time

Job summary

ThoughtSpot in Mountain View, CA is seeking a Senior Manager, AI Outcomes to lead a team of AI Outcomes Managers and own the outcomes, renewal, and expansion across the customer lifecycle. You will shape how we plan outcomes, measure account health, and drive adoption to renewals and expansions.

You'll build a scalable playbook, coach analysts, and partner with Sales to turn healthy accounts into strategic expansions while maintaining a focus on customer outcomes over activity.

Qualifications

• You've managed a customer-facing team in B2B SaaS – Customer Success, Solutions, or Consulting – ideally around analytics, data, or a technical product.
• You've owned retention and expansion numbers and can speak to them precisely, not directionally.
• You think in outcomes, not activities. You can connect product usage to business metrics and coach a team to frame a value story an executive will act on.
• You know how to build a process from nothing – no playbook, no template, just judgment and iteration.

Responsibilities

• Own portfolio outcomes. Manage GRR and NRR across your team's book of accounts, and know the state of every account cold.
• Renewals should never be surprises; expansion should be proactive and evidenced.
• Lead and coach. Manage and develop a team of AI Outcomes Managers; set the bar for what great account ownership looks like.

Skills

Leadership

B2B SaaS

Account management

Data & analytics

BI fluency

Tools

ThoughtSpot platform

BI tools

Job description

ThoughtSpot in Mountain View, CA is seeking a Senior Manager, AI Outcomes to lead a team of AI Outcomes Managers and own the outcomes, renewal, and expansion across the customer lifecycle. You will shape how we plan outcomes, measure account health, and drive adoption to renewals and expansions.

You'll build a scalable playbook, coach analysts, and partner with Sales to turn healthy accounts into strategic expansions while maintaining a focus on customer outcomes over activity.