Senior AI Experience Architect - Remote

Genesys Cloud Services, Inc.; Las Vegas (NV); Remote; USD 117,000 - 206,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flexible work schedules

Open time off + 10 paid holidays

401(k) matching

Job summary

Genesys is seeking an Experience Acceleration Sr. Architect to lead hands-on architecture and development of AI-powered experiences on Genesys Cloud. You will own solutions end-to-end, building integrations, prototypes, and automations with APIs, SDKs, and AI-assisted tooling.

You will design AI-powered applications using LLMs, tool calling, and modular components, collaborating across product, engineering, and sales teams. English proficiency is required for global collaboration.

Qualifications

• Hands-on development experience with JavaScript/TypeScript, Python, or equivalent.
• Experience with REST APIs, SDKs, authentication and OAuth, JSON, webhooks, Git/version control, API design.
• Ability to own technical work from requirements to implementation and documentation.
• Experience designing reusable components and scalable architectures.

Responsibilities

• Own technical solutions from problem definition and architecture through deployment and iteration.
• Design, build, test, and iterate on AI experiences in Genesys Cloud.
• Build applications, integrations, prototypes, and automation using Genesys Cloud APIs and modern frameworks.
• Design AI-powered solutions using LLMs, tool calling, and orchestration.
• Create reusable components and reference architectures to accelerate future builds.
• Apply AI-first development practices across design, code generation, refactoring, and testing.
• Translate technical concepts into clear business value for stakeholders.

Skills

JavaScript/TypeScript

Python

REST APIs

SDKs

OAuth

JSON

Git version control

AI-assisted development

Tools

Genesys Cloud APIs

SDKs

APIs

Job description

Genesys is seeking an Experience Acceleration Sr. Architect to lead hands-on architecture and development of AI-powered experiences on Genesys Cloud. You will own solutions end-to-end, building integrations, prototypes, and automations with APIs, SDKs, and AI-assisted tooling.

You will design AI-powered applications using LLMs, tool calling, and modular components, collaborating across product, engineering, and sales teams. English proficiency is required for global collaboration.