Remote AI Experience Architect
Genesys
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Benefits offered by this job
Job summary
Genesys is seeking an Experience Acceleration Sr. Architect to design and deliver AI-first customer engagement solutions leveraging Genesys Cloud, AI tooling, and modern frameworks.
You will own end-to-end technical solutions, build AI-powered experiences, integrations, and reference architectures, translating business problems into scalable software.
Strong hands-on coding and architecture skills in JavaScript/TypeScript or Python, REST APIs, OAuth, and AI-assisted development are essential.
Qualifications
- Hands-on development in JavaScript/TypeScript or Python.
- Experience with REST APIs, OAuth, JSON, webhooks.
- Ability to own technical work from requirements to deployment.
- Experience designing reusable components and architectures for multiple use cases.
Responsibilities
- Own technical solutions from problem definition and architecture through development, testing, deployment, documentation, and iteration.
- Design, build, test, and iterate on AI and Agentic Virtual Agent experiences in Genesys Cloud.
- Build applications, integrations, prototypes, and automation using Genesys Cloud APIs, SDKs, extensibility capabilities, and modern development frameworks.
- Design AI-powered solutions using LLMs, tool calling, grounding patterns, orchestration, guardrails, and evaluation approaches.
- Create reusable components and reference architectures to accelerate future builds.
Skills
Tools
Job description
Genesys is seeking an Experience Acceleration Sr. Architect to design and deliver AI-first customer engagement solutions leveraging Genesys Cloud, AI tooling, and modern frameworks.
You will own end-to-end technical solutions, build AI-powered experiences, integrations, and reference architectures, translating business problems into scalable software.
Strong hands-on coding and architecture skills in JavaScript/TypeScript or Python, REST APIs, OAuth, and AI-assisted development are essential.
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