AI Experience Orchestration Architect

Genesys Cloud Services, Inc.; Phoenix (AZ); Remote; USD 117,000 - 206,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Telehealth coverage

Flexible work schedules & work from 7“

401(k) matching

Development and career growth

Paid holidays

Volunteer time off

Job summary

Genesys Cloud Services, Inc. is seeking an Experience Acceleration Sr. Architect to lead hands-on development and architectural design of AI-driven customer experiences on Genesys Cloud.

The role focuses on turning complex ideas into scalable solutions using modern frameworks, APIs, SDKs, and AI-assisted development environments. The ideal candidate will own end-to-end technical work, design AI-powered Agentic Virtual Agent experiences, and build reusable components that accelerate future

Qualifications

• Hands-on application development with JavaScript/TypeScript or Python
• Experience with REST APIs, SDKs, OAuth, JSON, webhooks
• Ability to own technical work from requirements to deployment
• Experience designing reusable components and scalable architectures
• Experience with AI-assisted development environments and tools
• Experience building AI-powered applications using LLMs, virtual agents, or agentic workflows
• Ability to translate technical concepts into business value for non-technical stakeholders
• Ability to work independently in a fast-moving environment and collaborate across teams
• Professional proficiency in English

Responsibilities

• Own technical solutions from concept to deployment and iteration
• Design and build AI-powered experiences in Genesys Cloud
• Develop integrations and automation using Genesys Cloud APIs and SDKs
• Design AI-powered solutions using LLMs, tool calling, and grounding patterns
• Create reusable components and reference architectures
• Apply AI-assisted development practices across the lifecycle
• Translate business problems into technical requirements and tradeoffs

Skills

JavaScript/TypeScript

Python

REST APIs

OAuth

API design

Git/version control

AI-assisted development

Genesys Cloud APIs

Tools

Genesys Cloud APIs

SDKs

Job description

Genesys Cloud Services, Inc. is seeking an Experience Acceleration Sr. Architect to lead hands-on development and architectural design of AI-driven customer experiences on Genesys Cloud.

The role focuses on turning complex ideas into scalable solutions using modern frameworks, APIs, SDKs, and AI-assisted development environments. The ideal candidate will own end-to-end technical work, design AI-powered Agentic Virtual Agent experiences, and build reusable components that accelerate future