Enterprise Technical Success Lead (AI-Driven)

Amplitude; Austin (TX); On-site; USD 151,000 - 252,000; Full time

Benefits offered by this job

Excellent Medical, Dental, Vision

401(k) match

Flexible time off

ESPP

Wellness programs

Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a book of 40–50 enterprise accounts. You will coordinate with presales, delivery teams, and partners to align use cases and drive renewals and expansions.

You will lead deployment planning, monitor risks, and push adoption with a data-driven approach. The role requires deep product knowledge, technical fluency, and strong communication with executive

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 2+ years leading enterprise software deployments where change management and data governance were core priorities.
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts.
• Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart.
• Experience training or enabling non-technical teams to become data-sufficient.
• Excellent communication skills to influence from a data engineer to a C-level executive.
• Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.

Responsibilities

• Own customer deployment, adoption, and outcomes for a portfolio of 40-50 accounts, from presales through renewal.
• Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery.
• Track and manage risks and issues across active deployments, driving resolution before timelines impact outcomes.
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption and renewals.
• Drive product adoption by running live working sessions and identifying new use cases to expand value.
• Develop and maintain success plans tied to customer goals from onboarding through renewal.
• Build executive business reviews connecting Amplitude usage to measurable business impact.
• Partner with Account Executives on renewals and expansion, coaching champions for growth opportunities.
• Voice of the customer to shape product delivery and customer outcomes.
• Develop repeatable playbooks and share best practices across the team.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes

Prescriptive Guidance

Diagnostic Thinking

Curiosity & Autonomy

AI Innovation

Job description

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a book of 40–50 enterprise accounts. You will coordinate with presales, delivery teams, and partners to align use cases and drive renewals and expansions.

You will lead deployment planning, monitor risks, and push adoption with a data-driven approach. The role requires deep product knowledge, technical fluency, and strong communication with executive