Senior AI Customer Success Lead - Remote

QAD, Inc.; Oregon; Hybrid; USD 100,000 - 150,000; Full time

Job summary

QAD, Inc. is seeking an AI Customer Success Manager for our AI-powered platform. The role is remote with up to 25% travel, focusing on adoption, value realization, and trusted advisor duties across regional CS teams.

You will enable customers, configure AI to fit industry data, and feedback to roadmaps while partnering with SEs and Support to resolve escalations. Ideal candidates have 5+ years in customer-facing roles and strong analytics skills.

Qualifications

• 5+ years in customer-facing or operational roles (CS/TA/Consulting/Operations) in enterprise SaaS or manufacturing.
• Experience with manufacturing/supply chain workflows and AI/ML platforms is a plus.
• Bachelor's degree in Business, CS, Data Analytics, or related field or equivalent practical experience.

Responsibilities

• AI Coaching: teach users best practices for AI value realization and prompt engineering.
• Data Contextualization: help clients configure AI to reflect industry, data schemas, and terminology.
• Product Feedback: capture user friction to influence product roadmap.
• Technical Escalations: partner with SEs and Support to resolve complex issues.
• Playbook Development: document patterns to scale best practices across CS.

Skills

AI literacy

Data fluency

CRM software

Cross-functional collaboration

Data analytics

Education

Bachelor's degree in Business, CS, Data Analytics or related

Tools

CRM platform

Job description

QAD, Inc. is seeking an AI Customer Success Manager for our AI-powered platform. The role is remote with up to 25% travel, focusing on adoption, value realization, and trusted advisor duties across regional CS teams.

You will enable customers, configure AI to fit industry data, and feedback to roadmaps while partnering with SEs and Support to resolve escalations. Ideal candidates have 5+ years in customer-facing roles and strong analytics skills.