Remote Senior AI Adoption & Success Lead

QAD, Inc.; Atlanta (GA); Remote; USD 100,000 - 150,000; Full time

Job summary

QAD, Inc. is seeking an AI Customer Success Manager to drive adoption of our AI platform across regional CS teams. This virtual-first role emphasizes value realization, trusted advisory, and rapid customer onboarding.

You will enable clients, configure AI workflows, and coordinate with product and engineering to improve the platform. Remote with up to 25% regional travel, primarily within North America.

Qualifications

• 5+ years in customer-facing or operational roles.
• Experience with manufacturing/supply chain workflows and enterprise AI/ML platforms.
• Bachelor's degree in Business, Computer Science, Data Analytics, or related field.

Responsibilities

• Deliver AI adoption enablement across regional CS teams.
• Act as trusted advisor to activate and maximize value of AI platform.
• Capture user feedback to influence product roadmap.
• Coordinate with Solutions Engineers and Support for technical escalations.
• Document successful implementation patterns to scale best practices across CS.

Skills

AI literacy

Data fluency

CRM software

Communication

Relationship building

Manufacturing domain

Education

Bachelor's degree in Business/CS/Data Analytics

Tools

SQL

Excel

AI platforms

Job description

QAD, Inc. is seeking an AI Customer Success Manager to drive adoption of our AI platform across regional CS teams. This virtual-first role emphasizes value realization, trusted advisory, and rapid customer onboarding.

You will enable clients, configure AI workflows, and coordinate with product and engineering to improve the platform. Remote with up to 25% regional travel, primarily within North America.