Remote AI Adoption & Success Manager (Manufacturing)

QAD, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Job summary

QAD, Inc. is seeking an AI Customer Success Manager to drive adoption and value realization of our AI platform. This remote role supports regional CS teams and requires up to 25% travel to customer sites or offices.

You will coach clients on AI workflows, help configure data contexts, and feed product feedback to shape the roadmap. Strong data literacy and CRM tooling experience are preferred.

Qualifications

• Solid understanding of strategic sourcing, supply chain, or manufacturing domains.
• Familiarity with AI concepts, LLMs, or data analytics infrastructure.
• Ability to interpret data trends and build clear reporting frameworks.

Responsibilities

• Act as an overlay enablement and adoption strategist for regional CS teams.
• Demonstrate AI enablement, coach users on AI value realization, and tooling configuration.
• Capture customer feedback to influence the product roadmap and drive adoption.

Skills

Manufacturing & Ops Acumen

AI literacy

Data Fluency

CRM & CS Tools

Relationship Building

Education

Bachelor's degree in Business/CS/Data Analytics

Tools

SQL

Excel

CRM Software

Job description

QAD, Inc. is seeking an AI Customer Success Manager to drive adoption and value realization of our AI platform. This remote role supports regional CS teams and requires up to 25% travel to customer sites or offices.

You will coach clients on AI workflows, help configure data contexts, and feed product feedback to shape the roadmap. Strong data literacy and CRM tooling experience are preferred.