Senior AI Adoption & Customer Success Leader (Hybrid/Remote)

Relativity; Iowa; Híbrido; USD 82.000 - 124.000; Jornada completa

Descripción de la vacante

Relativity is seeking a Senior Customer Success Manager to own outcomes for a portfolio of large, strategic accounts. You will act as a strategic consultant, guiding customers through GenAI aiR Suite adoption, governance, and workflow change management.

You will partner with Sales on renewals and growth while maintaining executive relationships and delivering measurable ROI. This role supports hybrid/remote work from the United States and requires 5–8 years in customer success or related fields,

Formación

• 5–8 years in Customer Success, Consulting, or Account Management with enterprise relationships.
• Proven track record of driving measurable customer outcomes.
• Strong analytical fluency to present data-backed ROI to executives.
• Executive presence with C-suite; able to lead high-stakes conversations.
• AI fluency: advise on aiR adoption strategy, governance and workflow transformation.
• Change-management capability to build internal case for AI adoption and navigate resistance.
• Experience leading cross-functional initiatives without formal authority.

Responsabilidades

• Own outcomes end-to-end for a portfolio of large/strategic accounts.
• Lead AI adoption and change-management initiatives across customer teams.
• Identify expansion signals and partner with Sales on renewals and growth.
• Maintain executive relationships and present business reviews with quantified impact.
• Develop playbooks or assets to elevate team standards annually.

Conocimientos

Executive presence

Strategic planning

AI adoption

Change management

Cross-functional collaboration

Customer outcomes

Relationship management

Negotiation & renewal

Descripción del empleo

Relativity is seeking a Senior Customer Success Manager to own outcomes for a portfolio of large, strategic accounts. You will act as a strategic consultant, guiding customers through GenAI aiR Suite adoption, governance, and workflow change management.

You will partner with Sales on renewals and growth while maintaining executive relationships and delivering measurable ROI. This role supports hybrid/remote work from the United States and requires 5–8 years in customer success or related fields,