Sr. AI Customer Success Manager (Fully Remote)

QAD; United States; À distance; USD 100 000 - 150 000; Plein temps

Résumé du poste

QAD is seeking an overlay enablement and adoption strategist to work with regional Customer Success teams on AI-powered products from GA to sustained operations. You will deliver AI coaching, help clients configure AI to reflect their industry, and monitor adoption metrics with CSMs to ensure healthy usage.

Strong presentation and data analysis skills are essential. The role is remote, based in the US or UK with up to 25% travel and flexible hours, offering opportunities to influence product

Qualifications

• 5+ years in customer-facing or operational roles
• Solid understanding of manufacturing/supply chain workflows and AI concepts
• Exceptional presentation and data analysis skills

Responsabilités

• Operate as an overlay enablement and adoption strategist across regional Customer Success teams.
• Deliver AI coaching and assist clients in configuring AI to reflect their industry.
• Monitor adoption metrics and partner with CSMs to maintain usage health.
• Lead adoption recovery strategies and provide feedback to product teams.

Connaissances

AI concepts

Data analysis

Presentation

Supply chain workflows

Description du poste

• Operate as an overlay enablement and adoption strategist across regional Customer Success teams.
• Focus on AI-powered products from GA to sustained operations.

Key Responsibilities:

• Deliver AI coaching and assist clients in configuring AI to reflect their industry.
• Monitor adoption metrics and partner with CSMs to maintain usage health.
• Lead adoption recovery strategies and provide feedback to product teams.

Qualifications:

• 5+ years in customer-facing or operational roles.
• Solid understanding of manufacturing/supply chain workflows and AI concepts.
• Exceptional presentation and data analysis skills.

Additional Information:

• Remote role based in the UK or US with up to 25% travel.
• Flexible hours and occasional international travel.

QAD

QAD is a software company that provides an intelligent, adaptive platform for manufacturing and supply chain operations. It is a virtual-first company focused on connecting people, processes, and data to improve productivity and resilience.