Senior AI Adoption & Enablement Lead

present of AI; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Writer, an enterprise AI platform, seeks a Customer Success professional to map customer use cases and goals, then run champion programs, office hours, dashboards and workshops that translate usage into measurable business results.

The role requires extensive customer success and activation experience, comfort with technical concepts, and the ability to teach and facilitate for diverse audiences across multiple teams.

Qualifications

• Many years of customer success and activation work
• Comfort with technical concepts and platforms
• Ability to teach and facilitate for varied audiences

Responsibilities

• Map each customer's use cases and goals
• Run champion programs, office hours, dashboards and workshops
• Turn usage into measurable business results

Skills

Customer activation

Champion program building

Workshop facilitation

Usage data to outcomes

Technical scoping and demos

Job description

Writer, an enterprise AI platform, seeks a Customer Success professional to map customer use cases and goals, then run champion programs, office hours, dashboards and workshops that translate usage into measurable business results.

The role requires extensive customer success and activation experience, comfort with technical concepts, and the ability to teach and facilitate for diverse audiences across multiple teams.