Senior AI adoption lead (West)

present of AI; San Francisco (CA); Presencial; USD 110.000 - 170.000; Tempo integral

Resumo da vaga

Writer, an enterprise AI platform, seeks a Customer Success professional to map customer use cases and goals, then run champion programs, office hours, dashboards and workshops that translate usage into measurable business results.

The role requires extensive customer success and activation experience, comfort with technical concepts, and the ability to teach and facilitate for diverse audiences across multiple teams.

Qualificações

• Many years of customer success and activation work
• Comfort with technical concepts and platforms
• Ability to teach and facilitate for varied audiences

Responsabilidades

• Map each customer's use cases and goals
• Run champion programs, office hours, dashboards and workshops
• Turn usage into measurable business results

Conhecimentos

Customer activation

Champion program building

Workshop facilitation

Usage data to outcomes

Technical scoping and demos

Descrição da vaga

This role owns how well customers actually take up the platform across a portfolio. It asks for someone who can map each customer's use cases and goals, then run champion programs, office hours, dashboards and workshops that turn usage into measurable business results. A strong candidate brings many years of customer success and activation work, comfort with technical concepts, and the ability to teach and facilitate for varied audiences.

How it fits the AI era

The work sits at the point where AI tools meet real teams, so the job is less about explaining features and more about changing how people work. Building trust, running live sessions, reading adoption data and adjusting the plan stay human tasks. The role helps customers move from buying AI to using it well and seeing results.

How it builds AI experience

A person here would gain hands on practice scoping and demoing AI solutions built on company data, and would learn to connect platform usage to business outcomes. They would also build skill in designing adoption programs and champion networks for AI tools. That mix of technical fluency and change management is useful for later roles in AI delivery or customer success leadership.

Worth showing

• Customer activation track record
• Champion program building
• Workshop facilitation
• Usage data to outcomes
• Technical scoping and demos

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Writer

Writer is an enterprise AI platform for building and supervising AI agents grounded in company data, per the company.