Director of AI Adoption & Activation

Writer; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Generous PTO

Health coverage

Parental leave

Family planning support

Wellness stipend

Learning stipend

Company off-sites

Stock options

401k

Job summary

WRITER in San Francisco or Seattle is seeking a customer success professional who will own deployment and activation success across a customer portfolio, embedding into your customers' organizations to drive adoption and measurable outcomes. You will design and execute activation strategies with a Transformation lead, build champion networks, and run customized workshops to scale AI programs over time.

This hybrid role in the SF or Seattle hub offers cross-functional collaboration and

Qualifications

• At least 9 years of proven track record owning activation success and driving measurable adoption outcomes.
• Deep experience understanding customer use cases and workflows.
• Experience implementing activation strategies and dashboards.
• Success building advocate networks and power user communities.
• Ability to connect platform usage to business outcomes and ROI.

Responsibilities

• Deeply understand each customer's specific use cases, business objectives, and success metrics.
• Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact.
• Design and execute activation strategies that drive measurable platform adoption and business outcomes.
• Implement champion programs, office hours, usage dashboards, customized trainings, and workshops.
• Create advocate networks and champion communities within customer organizations.
• Establish power user communities that drive peer-to-peer learning.
• Train internal customer trainers to scale enablement.
• Design innovative customer experiences that deepen engagement.
• Facilitate dynamic live and virtual training sessions tailored to diverse audiences.
• Partner with curriculum team while owning customization and delivery for your customers.
• Create memorable learning experiences that inspire action and drive adoption.
• Refine materials based on customer feedback and adoption data.
• Work cross-functionally to understand evolving customer needs.
• Identify gaps and champion new training opportunities.
• Build deep relationships with customer stakeholders and executive sponsors.

Skills

Customer success

Activation strategy

Stakeholder management

Cross-functional collaboration

ROI articulation

CRM systems

Data dashboards

Training platforms

Tools

CRM systems

Data dashboards

Training platforms

Job description

WRITER in San Francisco or Seattle is seeking a customer success professional who will own deployment and activation success across a customer portfolio, embedding into your customers' organizations to drive adoption and measurable outcomes. You will design and execute activation strategies with a Transformation lead, build champion networks, and run customized workshops to scale AI programs over time.

This hybrid role in the SF or Seattle hub offers cross-functional collaboration and