AI adoption lead (West)

present of AI; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Writer helps enterprises adopt and scale AI-powered workflows. You will own how customers start using the platform and expand across accounts, mapping workflows to concrete use cases and tying usage to business results.

You’ll design adoption programs, read usage data, run workshops, and build champion networks to accelerate ROI with enterprise clients, while staying human in the AI era. Experience with large enterprise customers and regulated sectors is valued to deepen governance and grounding

Qualifications

• Several years of customer success experience
• Ability to map customer workflows to concrete use cases
• Experience running workshops for clients
• Building champion networks within customer organizations
• Tying product usage to business results and ROI

Responsibilities

• Own how customers start using Writer across a portfolio of accounts
• Design adoption programs and governance for platform rollout
• Read usage data and adjust approach to maximize adoption
• Build champion networks and facilitate workshops to accelerate value

Skills

Adoption strategy

Workshop facilitation

Champion network

ROI with usage data

Customer success

Job description

The role owns how customers actually start using the platform and keep using it, across a portfolio of accounts. A strong candidate has several years of customer success work with a clear record of driving adoption and can map a customer's workflows to concrete use cases. It also calls for running workshops, building champion networks, and tying usage to business results.

How it fits the AI era

The work sits where AI tools meet real teams, so much of the job is helping people change how they work, not just learn a product. Designing adoption programs, reading usage data, and adjusting the approach stay human. AI can speed up content and demos, but trust and relationships with customer stakeholders still carry the outcome.

How it builds AI experience

A person here would gain hands on practice scoping and demoing AI solutions built on company data, and would learn how governance and grounding shape enterprise AI rollouts. Building that experience means getting comfortable with technical concepts and showing value to business audiences. Working with large enterprise customers in regulated sectors adds depth.

Worth showing

• Adoption outcomes track record
• Champion program building
• Workshop facilitation
• Use case scoping
• Usage data to ROI

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Writer

Writer is an enterprise AI platform for building and supervising AI agents grounded in company data, per the company.