AI Adoption Lead — Enterprise Success (West)

present of AI; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Writer helps enterprises adopt and scale AI-powered workflows. You will own how customers start using the platform and expand across accounts, mapping workflows to concrete use cases and tying usage to business results.

You’ll design adoption programs, read usage data, run workshops, and build champion networks to accelerate ROI with enterprise clients, while staying human in the AI era. Experience with large enterprise customers and regulated sectors is valued to deepen governance and grounding

Qualifications

• Several years of customer success experience
• Ability to map customer workflows to concrete use cases
• Experience running workshops for clients
• Building champion networks within customer organizations
• Tying product usage to business results and ROI

Responsibilities

• Own how customers start using Writer across a portfolio of accounts
• Design adoption programs and governance for platform rollout
• Read usage data and adjust approach to maximize adoption
• Build champion networks and facilitate workshops to accelerate value

Skills

Adoption strategy

Workshop facilitation

Champion network

ROI with usage data

Customer success

Job description

Writer helps enterprises adopt and scale AI-powered workflows. You will own how customers start using the platform and expand across accounts, mapping workflows to concrete use cases and tying usage to business results.

You’ll design adoption programs, read usage data, run workshops, and build champion networks to accelerate ROI with enterprise clients, while staying human in the AI era. Experience with large enterprise customers and regulated sectors is valued to deepen governance and grounding