Senior AI Adoption & Activation Lead

Writer; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental, and vision coverage

Paid parental leave

Stock options and 401k

Learning and development stipend

Annual work-life stipends

Job summary

WRITER is seeking a customer success professional to own deployment and activation success across a customer portfolio from our New York City hub. You will embed into customers’ organizations, design strategies that drive adoption, and build champion networks to scale AI programs.

You’ll lead educational workshops and live events, collaborate across teams, and continuously improve materials based on feedback and data. Travel is possible up to 25%.

Qualifications

• At least 9 years of proven track record owning activation success and driving measurable adoption outcomes.
• Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops.
• Ability to connect platform usage to business outcomes and articulate ROI.
• Excellent collaboration and relationship-building across stakeholders and teams.
• Ability to communicate technical concepts to varied audiences.

Responsibilities

• Own activation and platform success across a customer portfolio.
• Build champion communities and power-user networks within customer organizations.
• Lead educational workshops and live events tailored to diverse audiences.
• Continuously improve content and collaborate with cross-functional teams to address evolving needs.

Skills

Activation expertise

ROI articulation

Cross-functional collaboration

Program management

Facilitation

Communication

Workshop delivery

Relationship building

Tools

Dashboards

CRM systems

Job description

WRITER is seeking a customer success professional to own deployment and activation success across a customer portfolio from our New York City hub. You will embed into customers’ organizations, design strategies that drive adoption, and build champion networks to scale AI programs.

You’ll lead educational workshops and live events, collaborate across teams, and continuously improve materials based on feedback and data. Travel is possible up to 25%.