AI Adoption & Activation Lead — Customer Success

WRITER; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental, and vision coverage

Paid parental leave (12 weeks)

Wellness stipend

Learning and development stipend

Company stock options

401k

Job summary

A forward-thinking technology company is seeking a customer success professional in New York City. This hybrid role focuses on driving activation and adoption success across a diverse customer portfolio. The ideal candidate will lead the design of custom AI solutions, facilitate training workshops, and build advocate networks within client organizations. Candidates should have at least 9 years of customer success experience and a deep understanding of customer use cases. A commitment to cultivating relationships and fostering community engagement is essential.

Qualifications

• At least 9 years of proven experience in customer success and activation.
• Strong ability to understand customer use cases and business objectives.
• Experience delivering customized workshops and training sessions.

Responsibilities

• Own activation and platform success across a customer portfolio.
• Design and execute activation strategies that drive platform adoption.
• Lead educational workshops and facilitate training sessions for clients.

Skills

Customer success expertise

Activation strategies

Building advocate networks

Program management skills

Technical proficiency

Facilitation skills

Job description

A forward-thinking technology company is seeking a customer success professional in New York City. This hybrid role focuses on driving activation and adoption success across a diverse customer portfolio. The ideal candidate will lead the design of custom AI solutions, facilitate training workshops, and build advocate networks within client organizations. Candidates should have at least 9 years of customer success experience and a deep understanding of customer use cases. A commitment to cultivating relationships and fostering community engagement is essential.