AI Adoption Lead (West) - Enterprise Activation & Impact

Writer; San Francisco (CA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Generous PTO

Health coverage (medical, dental, and视

Paid parental leave

Fertility and family planning support

Wellness stipend

Learning stipend

Company off-sites

Job summary

WRITER is seeking a customer success professional who will own deployment and activation success across a customer portfolio. You’ll embed deeply into customers’ organizations, understand their objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes.

You’ll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building

Qualifications

• At least 5 years of proven track record owning activation success and driving adoption outcomes.
• Deep experience understanding customer use cases and mapping workflows to objectives.
• Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops.
• Success building advocate networks and power user communities.
• Ability to connect platform usage to business outcomes and articulate ROI.

Responsibilities

• Own activation and platform success for each customer, translating use cases into measurable outcomes.
• Build and co-develop custom AI solutions with customers and design adoption workflows.
• Lead educational workshops and live events tailored to diverse audiences.
• Collaborate cross-functionally to refine training materials and identify new opportunities.
• Develop champion communities and train internal customer trainers to scale enablement.

Skills

Activation

Customer success

Stakeholder management

Facilitation

ROI storytelling

Job description

WRITER is seeking a customer success professional who will own deployment and activation success across a customer portfolio. You’ll embed deeply into customers’ organizations, understand their objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes.

You’ll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building