Senior Aerospace Customer Account Lead

CAEtech Inc.; Bethel (CT); Híbrido; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

CAEtech seeks an experienced Senior Customer Account Manager to oversee key aerospace accounts, including OEMs, airlines, MROs, and distributors. This 12-month, full-time, on-site role in Bethel, CT requires managing relationships, proposals, negotiations, forecasting, and fulfillment across the full order lifecycle.

You will coordinate with Contracts, Pricing, Supply Chain, Quality, Engineering, Finance, Sales, Manufacturing and Shipping to meet customer requirements, review RFQs, and drive

Formación

• Bachelor’s degree plus at least 3 years experience in account management, contract administration, customer service, project management, quality or supply chain within manufacturing, operations or aerospace.
• Or a High school diploma/GED plus a minimum of 10 years of experience in similar roles within manufacturing, operations or aerospace.

Responsabilidades

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain relationships with customer executives and stakeholders.
• Review contracts and RFQ/RFP requirements and coordinate internally to prepare quotes and proposals.
• Support proposal gate reviews, contract negotiations, customer program reviews and audits.
• Lead onsite customer meetings, teleconferences, proposal kickoffs and account coordination meetings.
• Review customer forecasts and coordinate inventory, stock and rotable requirements.
• Manage customer requirements through fulfillment from order processing to shipping and logistics.
• Monitor delivery schedules and communicate progress and issues to customers and internal stakeholders.
• Negotiate and follow up to obtain approvals for quotes and delivery schedules.
• Review customer claims and provide analysis to Finance and Accounting.
• Coordinate recovery plans for delinquent performance and support corrective actions.
• Monitor industry and market trends affecting assigned customers.
• Identify opportunities to expand business with existing customers.
• Provide account metrics and status updates for site leadership.

Conocimientos

Customer account management

Program management

Communication

Organization & time management

Proposal and contract management

Cross-functional coordination

Leadership and teamwork

Financial awareness

Educación

Bachelor’s degree

High school diploma/GED

Herramientas

Microsoft Project

Excel

Word

PowerPoint

Outlook

Descripción del empleo

CAEtech seeks an experienced Senior Customer Account Manager to oversee key aerospace accounts, including OEMs, airlines, MROs, and distributors. This 12-month, full-time, on-site role in Bethel, CT requires managing relationships, proposals, negotiations, forecasting, and fulfillment across the full order lifecycle.

You will coordinate with Contracts, Pricing, Supply Chain, Quality, Engineering, Finance, Sales, Manufacturing and Shipping to meet customer requirements, review RFQs, and drive