Senior Aerospace Customer Success & Accounts Executive

RTX; Foley (AL); Vor Ort; USD 76.000 - 144.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Three weeks vacation

401(k) plan with employer match

Tuition reimbursement

Employee Assistance Program

Zusammenfassung

Collins Aerospace is seeking a Customer Account Executive Senior Analyst to support airline nacelle needs on-site in Foley, AL or Chula Vista, CA. The role requires managing customer inquiries, coordinating with Engineering and MRO teams, and ensuring timely responses and documentation for global operations.

Onsite work hours are standard daytime shifts with potential schedule adjustments. The role emphasizes cross-functional collaboration, continuous improvement, and maintaining strong customer

Qualifikationen

• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• Strong ability to manage complex customer accounts and maintain high service levels.
• Familiarity with ERP systems and order management processes.

Aufgaben

• Manage global airline nacelle support needs and respond to customer inquiries.
• Provide portal navigation and usage support for our spares and technical services.
• Communicate with customers by phone or email to provide information and resolve concerns.
• Liaise with Engineering & UTAS MROs to meet customer needs.
• Lead real-time problem resolution activities and provide periodic management reports.

Kenntnisse

Customer service

Multilingual communication

Ausbildung

University Degree or equivalent

2 years experience

Tools

MS Dynamics

SAP

Access

PowerPoint

Jobbeschreibung

Collins Aerospace is seeking a Customer Account Executive Senior Analyst to support airline nacelle needs on-site in Foley, AL or Chula Vista, CA. The role requires managing customer inquiries, coordinating with Engineering and MRO teams, and ensuring timely responses and documentation for global operations.

Onsite work hours are standard daytime shifts with potential schedule adjustments. The role emphasizes cross-functional collaboration, continuous improvement, and maintaining strong customer