Senior Administrative Specialist & Training Lead

RR Donnelley; West Virginia; On-site; USD 2,510,000 - 3,517,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Job summary

RR Donnelley is seeking a Senior Administrative Associate to support a site, office, and client through tasks such as expense reporting, time entry, invoices, calendar management, travel arrangements, and client matter openings.

Essential duties include handling confidential information, utilizing logs and tracking software, ensuring proper ticketing, and meeting deadlines while training and guiding junior admins. Strong MS Office and communication skills are required.

Qualifications

• High school diploma or equivalent education
• 2+ years administrative support experience in a professional organization; or experience for Williams Lea client operation
• Advanced in MS Office (Word, Excel, PowerPoint); strong typing; troubleshoot software
• Familiar with other software programs for administrative support
• Strong attention to detail; able to multitask and meet deadlines
• Professional organizational skills and ability to handle confidential information

Responsibilities

• Perform administrative support tasks: answering phones, customer service, editing/transcribing documents, data entry for expenses/time/invoices, scheduling meetings and travel
• Maintain confidentiality of company information (credit cards, distribution lists, personnel information)
• Use logs/tracking software for admin tasks
• Ensure field tickets are complete before starting work
• Assess requests and complete tasks through lifecycle
• Communicate with team, supervisor, or client on deadlines
• Meet contracted deadlines and deliver work
• Troubleshoot basic equipment problems
• Assist in developing training plans and process maps for administration
• Deliver training plans to Admin team
• Serve as SME and resource for junior employees
• Interact with clients in person, phone, video or email
• Prioritize workflow and perform QA on own and others' work
• Handle calls and emails per client/site policies
• Use equipment efficiently

Skills

Customer service

Data entry

MS Office

Time management

Communication

Problem solving

Training

Teamwork

Education

High school diploma or equivalent

Experience in legal or banking industry

Tools

MS Office

CRM software

Job description

RR Donnelley is seeking a Senior Administrative Associate to support a site, office, and client through tasks such as expense reporting, time entry, invoices, calendar management, travel arrangements, and client matter openings.

Essential duties include handling confidential information, utilizing logs and tracking software, ensuring proper ticketing, and meeting deadlines while training and guiding junior admins. Strong MS Office and communication skills are required.