Senior Administrative Lead - Training & Ops (Hybrid)

RR Donnelley; West Virginia; Hybrid; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Parental leave

Tuition assistance

Job summary

RRD is seeking a Senior Administrative Associate to provide a range of administrative support at a West Virginia site, including expense reporting, time entry, invoicing, calendar management, and client liaison. The role emphasizes training others, improving processes, and maintaining confidentiality of sensitive information.

Essential functions include phone handling, scheduling, and ensuring tickets are filled correctly, with a focus on quality, deadlines, and client satisfaction in a

Qualifications

• High school diploma or equivalent education.
• Minimum 2 years administrative support experience in a professional organization; or equivalent experience with Williams Lea client operations.
• Advanced MS Office skills; strong typing; able to troubleshoot software related to the business/client.
• Familiar with other software programs for administrative support.
• Attention to detail; ability to manage multiple projects and meet deadlines.

Responsibilities

• Answer phone lines and provide customer service.
• Edit/transcribe documents; data entry for expenses, time, invoices; calendar and travel arrangements.
• Ensure proper completion of job tickets before starting work; communicate deadlines and issues.
• Maintain confidentiality of company information including sensitive data and distribution lists.
• Provide training support and act as SME for junior staff; assist in process improvements.

Skills

MS Office Proficiency (Word, Excel, PP

Typing skills

Data entry

Confidentiality

Education

High school diploma or equivalent

Tools

Tracking software

Job description

RRD is seeking a Senior Administrative Associate to provide a range of administrative support at a West Virginia site, including expense reporting, time entry, invoicing, calendar management, and client liaison. The role emphasizes training others, improving processes, and maintaining confidentiality of sensitive information.

Essential functions include phone handling, scheduling, and ensuring tickets are filled correctly, with a focus on quality, deadlines, and client satisfaction in a