Senior Administrative Specialist - Hybrid Operations

RRD Company; Wheeling (WV); Híbrido; USD 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Voluntary supplemental insurance

Parental leave

Adoption assistance

Tuition assistance and employer/partn​

Descripción de la vacante

RRD is seeking a Senior Administrative Associate for a hybrid role in Wheeling, WV. The position provides wide-ranging administrative support, including calendar management, expense and time entry, invoicing, and client communications.

You will train others, improve processes, and serve as a subject matter expert to Admin staff across the site. Qualifications include a high school diploma, 2+ years in professional admin roles (banking/legal experience preferred), strong MS Office skills, detail

Formación

• High school diploma or equivalent education.
• Minimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. Formal education and/or training may be considered in lieu of experience.
• Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
• Familiar with other software programs for providing administrative support
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast‑paced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be self‑motivated with a positive attitude
• Proven customer service skills are required to create, maintain, and enhance customer relationships

Responsabilidades

• Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
• Oversight for confidential company information including but not limited to corporate credit card information, P‑cards, employee and client distribution lists, prospective and current employee information etc.
• Utilize appropriate logs and/or tracking software for all administrative support work
• Ensure that job tickets are properly filled out before beginning work
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
• Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Assist in developing training plans and process maps for the administrative operation
• Deliver training plans to a team of Admins
• Serve as a subject matter expert and resource for junior employees
• Interact with clients in person,over the phone, via videoor electronically
• Prioritize workflow
• Performs Quality Assurance on own work and work of others
• Answer telephone, emails, and place service calls when needed
• Adhere to company policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Conocimientos

MS Office

Keyboarding

Organization

Detail‑oriented

Professional communication

Educación

High school diploma or equivalent

Herramientas

MS Word

MS Excel

MS PowerPoint

Descripción del empleo

RRD is seeking a Senior Administrative Associate for a hybrid role in Wheeling, WV. The position provides wide-ranging administrative support, including calendar management, expense and time entry, invoicing, and client communications.

You will train others, improve processes, and serve as a subject matter expert to Admin staff across the site. Qualifications include a high school diploma, 2+ years in professional admin roles (banking/legal experience preferred), strong MS Office skills, detail