Senior Administrative & Client Support Associate

The Hilb Group, LLC; Reese (MI); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA/HSA

401(k) with company match

Life Insurance

Disability Insurance

Generous PTO

Pet benefits

Identity Protection

Legal Protection

Job summary

The Hilb Group is seeking an Administration & Support Senior Assistant to join our Reese, MI team in-office. This role supports Account Managers and producers, handles calls, documents client data, and coordinates with carriers. You will work closely with staff to ensure accuracy and timely service for clients and vendors.

Ideal candidates are well organized, able to prioritize, and comfortable working in a collaborative team setting in a professional insurance agency environment.

Qualifications

• Two year college degree with related field or equivalent experience preferred.
• Proven customer service skills.
• Excellent phone skills and strong organizational abilities; proficient in computers and MS Windows/Office.

Responsibilities

• Operate a multi-line phone system and route inquiries to the appropriate departments.
• Assist Account Managers and producers with policy endorsements, cancellations, billing and ID card issuance.
• Document agency management system thoroughly and accurately.
• Review communications from insurance companies and renewals for accuracy.
• Provide customer support for billing and claims inquiries and issues.
• Maintain confidentiality of client, employee and carrier information.
• Interface with customers via phone, mail, fax and email to address inquiries.

Skills

Customer service

Phone skills

Organizational skills

Computer skills

MS Office experience

Education

Two year college degree or equivalent experience

Tools

Microsoft Office Suite

Job description

The Hilb Group is seeking an Administration & Support Senior Assistant to join our Reese, MI team in-office. This role supports Account Managers and producers, handles calls, documents client data, and coordinates with carriers. You will work closely with staff to ensure accuracy and timely service for clients and vendors.

Ideal candidates are well organized, able to prioritize, and comfortable working in a collaborative team setting in a professional insurance agency environment.