Administration & Support Assistant

Hilb Group of New York; Ellsworth (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA plans

401(k) with company match

Critical Illness

Accident Insurance

Hospital Indemnity

Supplemental Life Insurance

Legal & Identity Protection

Pet benefits

Generous PTO

Team of professionals

Job summary

The Hilb Group of New York is seeking an Administration & Support Assistant to join the Ellsworth, ME agency in-office. You will perform essential administrative tasks, support meetings, manage mail and deliveries, and assist with data processing while maintaining a professional client-facing environment.

Ideal candidates are organized, communicative, and able to prioritize with a team. Insurance workflow familiarity is a plus, and the role offers growth opportunities within a service-driven

Qualifications

• Minimum High School degree.
• Demonstrated communications and interpersonal skills.
• Basic working knowledge of computer hardware setups and multiline phone systems.
• Strong working knowledge of Microsoft Office products including Word and Excel.
• Familiarity with insurance workflows and processes desired but not required.
• Ability to learn and adapt to new and evolving software products relevant to the insurance industry.
• Strive to continuously pursue training and development opportunities to build knowledge and skills.
• Understand and follow established workflows and procedures.
• Understand and follow policies published in Hilb Employee Handbook.

Responsibilities

• Sort, scan, and log and mail incoming carrier and client checks, communicate with team members regarding payments received.
• Distribute all incoming faxes and monitor general office voicemail.
• Place orders for all office supplies.
• Assist in organizing meetings and office events, including ordering food or refreshments.
• Manage postage meter and printer/scanner supplies and maintenance.
• Provide administrative and clerical assistance such as scanning, printing and mailing.
• Occasionally assist with data processing projects.
• Answer and direct incoming phone calls to appropriate staff.
• Direct and provide assistance to customers and other people visiting the agency.
• Receive, open, sort, and scan incoming mail.
• Sign for all deliveries and other services rendered to the agency.
• Maintain conference room schedule and direct visitors to appropriate rooms.

Skills

Communication skills

Interpersonal skills

Phone systems

Microsoft Office (Word, Excel)

Insurance workflows

Adaptability

Policy adherence

Education

High School degree

Tools

Multiline phone systems

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Administration & Support Assistant to join our team. This position will report to our agency located in Ellsworth, ME. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:

• Sort, scan, and log and mail incoming carrier and client checks, communicate with team members regarding payments received
• Distribute all incoming faxes and monitor general office voicemail
• Place orders for all office supplies
• Assist in organizing meetings and office events, including ordering food or refreshments
• Manage postage meter and printer/scanner supplies and maintenance
• Provide administrative and clerical assistance such as scanning, printing and mailing
• Occasionally assist with data processing projects
• Answer and direct incoming phone calls to appropriate staff
• Direct and provide assistance to customers and other people visiting the agency
• Receive, open, sort, and scan incoming mail
• Sign for all deliveries and other services rendered to the agency
• Maintain conference room schedule and direct visitors to appropriate rooms

Qualifications:

• Minimum High School degree
• Demonstrated communications and interpersonal skills
• Basic working knowledge of computer hardware setups and multiline phone systems
• Strong working knowledge of Microsoft Office products including Word and Excel
• Familiarity with insurance workflows and processes desired but not required
• Ability to learn and adapt to new and evolving software products relevant to the insurance industry
• Strive to continuously pursue training and development opportunities to build knowledge and skills
• Understand and follow established workflows and procedures
• Understand and follow policies published in Hilb Employee Handbook

Benefits:

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.