Senior Associate Account Manager - Commercial Lines

Hilb Group; Madison (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

FSA/HSA plans

Critical Illness Insurance

Accident Insurance

Hospital Indemnity

Supplemental Life Insurance

Legal and Identity Protection

Pet benefits

Generous PTO

Job summary

The Hilb Group, LLC in Madison, AL is seeking a motivated Senior Associate Account Manager for an in-office role. You will support Account Managers handling large complex accounts, respond to client inquiries, prepare certificates, process policy changes, and gather underwriting information.

Strong organization and communication skills are essential. Ideal candidates have 0–2 years in insurance or admin support, with a license or ability to obtain a Property & Casualty license.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 0–2 years of experience in insurance, customer service, or administrative support
• Commercial insurance exposure preferred
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office; agency management systems preferred

Responsibilities

• Support Account Managers servicing Large Complex accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Skills

Organizational skills

Written and verbal communication

Multitasking

MS Office / agency systems

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Agency management systems

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Senior Associate Account Manager to join our team. This position will report to our agency located in Madison, AL. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Support Account Managers servicing Large Complex accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 0–2 years of experience in insurance, customer service, or administrative support
• Commercial insurance exposure preferred
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office; agency management systems preferred

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.