Senior Associate Account Manager - Commercial Lines

PGA Peck Glasgow; Madison (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Medical, Dental, Vision

401(k) with company match

Voluntary benefits

Job summary

The Hilb Group in Madison, AL seeks a Senior Associate Account Manager to join our in-office team. You will support Account Managers handling Large Complex accounts, respond to client inquiries, and prepare certificates, endorsements, and policy changes. Strong organizational and communication skills are essential.

This role reports to the agency in Madison and offers growth within a service-driven environment; knowledge of property & casualty insurance is preferred and licensing may be required.

Qualifications

• High school diploma required; associate's or bachelor's preferred.
• 0-2 years in insurance, customer service, or administrative support.
• Commercial insurance exposure preferred; license or ability to obtain license.

Responsibilities

• Support Account Managers servicing Large Complex accounts.
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes.
• Prepare and issue certificates of insurance, binders, and endorsements.
• Process policy changes, renewals, and cancellations in agency management systems.
• Gather underwriting information and application materials.
• Maintain accurate client files and ensure regulatory compliance.
• Track renewal timelines and ensure documentation is processed.

Skills

Organizational skills

Communication skills

Multitasking

Customer service

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Agency management systems

Microsoft Office

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Senior Associate Account Manager to join our team. This position will report to our agency located in Madison, AL. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:

• Support Account Managers servicing Large Complex accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 0-2 years of experience in insurance, customer service, or administrative support
• Commercial insurance exposure preferred
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office; agency management systems preferred

Benefits:

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.

An awesome team of professionals! #LI-DNP

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

Founded in 2009, Hilb Group is a Top 25 middle-market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals throughout the nation. Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity, and growth drive our actions to benefit every client.