Administration & Support Senior Associate

The Hilb Group, LLC; Reese (MI); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA/HSA

401(k) with company match

Life Insurance

Disability Insurance

Generous PTO

Pet benefits

Identity Protection

Legal Protection

Job summary

The Hilb Group is seeking an Administration & Support Senior Assistant to join our Reese, MI team in-office. This role supports Account Managers and producers, handles calls, documents client data, and coordinates with carriers. You will work closely with staff to ensure accuracy and timely service for clients and vendors.

Ideal candidates are well organized, able to prioritize, and comfortable working in a collaborative team setting in a professional insurance agency environment.

Qualifications

• Two year college degree with related field or equivalent experience preferred.
• Proven customer service skills.
• Excellent phone skills and strong organizational abilities; proficient in computers and MS Windows/Office.

Responsibilities

• Operate a multi-line phone system and route inquiries to the appropriate departments.
• Assist Account Managers and producers with policy endorsements, cancellations, billing and ID card issuance.
• Document agency management system thoroughly and accurately.
• Review communications from insurance companies and renewals for accuracy.
• Provide customer support for billing and claims inquiries and issues.
• Maintain confidentiality of client, employee and carrier information.
• Interface with customers via phone, mail, fax and email to address inquiries.

Skills

Customer service

Phone skills

Organizational skills

Computer skills

MS Office experience

Education

Two year college degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Administration & Support Senior Assistant to join our team. This position will report to our agency located in Reese, MI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Operate digital, multi-line phone system, distributing work to various departments as required.
• Assist Account Managers and producers to process telephone service requests, including but not limited to policy endorsements, cancellations, billing and identification card issuance.
• Thoroughly and accurately document agency management system as required.
• Maintain thorough knowledge of agency procedures.
• Process all incoming and outgoing mail.
• Review insurance company communications daily.
• Review account renewals and endorsements (download and paper) for accuracy.
• Provide assistance to customers regarding billing transactions/issues.
• Provide assistance to customers reporting claims.
• Provide administrative support as requested by management, producers and other staff members.
• Use interpersonal communication skills to engage and develop relationships with Owen Moore Insurance Agency clients and carrier underwriters.
• Actively listen and identify client needs or requests/concerns that are related to their insurance needs.
• Interface with customers via telephone, written correspondence, fax and electronic mail to respond to inquiries and answer insurance related questions.
• Maintain confidentiality of all information related to clients, employees and carriers.

Qualifications

• Two year college degree in related field or equivalent experience preferred.
• Proven customer service skills.
• Excellent phone skills, organizational skills, computer and keyboarding skills, knowledge of word processing with Microsoft Windows and Office experience.
• Ability to work within a team environment.
• Ability to self-direct the completion of job duties.
• Previous experience using agency management system preferred but not required.

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.