Senior Account Manager, Enterprise SaaS & Growth Advisory

Inriver; Illinois; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Job summary

Inriver is seeking a Senior Account Manager to drive retention and growth for a portfolio of customers in the United States. You will build trusted advisory relationships, coordinate cross-functional teams, and ensure ongoing value from Inriver’s solutions.

This role requires 5–10 years in enterprise account management, experience with SaaS, CRM usage, and a degree. Expect up to 25% travel and a base salary in the USD 140,000–160,000 range plus variable benefits.

Qualifications

• 5–10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any matters specific to your customers and coordinate with cross-functional teams to ensure success.
• Grow the committed ARR from existing customer base.
• Retain existing business while identifying and qualifying long-term and short-term business opportunities.
• Collaborate with Inriver Customer Success to maximize value and satisfaction for clients.
• Provide updates on Inriver capabilities and align to current and potential use cases.
• Prepare proposals and presentations, lead negotiations, and overcome objectives.
• Use account planning to position Inriver for success and enable forecasting and goal setting.

Skills

Account management

SaaS experience

Strategic planning

CRM usage

Business English

Education

University degree

Tools

CRM

Job description

Inriver is seeking a Senior Account Manager to drive retention and growth for a portfolio of customers in the United States. You will build trusted advisory relationships, coordinate cross-functional teams, and ensure ongoing value from Inriver’s solutions.

This role requires 5–10 years in enterprise account management, experience with SaaS, CRM usage, and a degree. Expect up to 25% travel and a base salary in the USD 140,000–160,000 range plus variable benefits.