Senior Account Manager: Client Growth & Ops Lead

Towne; Cleveland (OH); On-site; USD 79,000 - 118,000; Full time

Job summary

The Senior Account Manager at Towne oversees one Tier 3, 4 or assigned multiple sites, responsible for account performance in financial management, guest satisfaction, client satisfaction and business development objectives. The Senior Account Manager reports to the Area or District Manager to align Towne Park standards with the area’s operations and to address escalations.

This role requires strategic oversight, payroll management, forecasting and effective communication with clients, ensuring

Qualifications

• Bachelor’s degree from a four-year college or university and a minimum of three (3) years of related experience and/or training; OR equivalent combination of education and/or experience
• Knowledge of general business practices including accounting, human resources and customer service
• Must be able to drive manual transmission
• Must have and maintain a valid driver’s license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Responsibilities

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
• Demonstrates the ability to improve the financial performance and profitability of the account
• Understands the contractual agreement and recognizes ways to maximize opportunities
• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
• Manages payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping
• Ensures that forecasts, payroll and accounting reports are on time and accurate
• Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
• Develops cohesive working relationships with the clients’ staff members
• Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
• Knows when to be present at the site and maintains a high level of visibility
• Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
• Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating a net promoter of Towne Park.
• Attends and leads the Client POP meetings
• Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
• Trains others or sees that they are trained to properly use the systems provided
• Maintains a clean, neat work environment
• Completes all tasks in a timely manner as instructed by the Area/District Manager
• Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
• Treats clients and associates with courtesy, respect and dignity
• Maintains strict confidentiality related to associate and client information

Education

Bachelor’s degree from a four-year college or university

Tools

MS Office (Excel, Word, Outlook)

Job description

The Senior Account Manager at Towne oversees one Tier 3, 4 or assigned multiple sites, responsible for account performance in financial management, guest satisfaction, client satisfaction and business development objectives. The Senior Account Manager reports to the Area or District Manager to align Towne Park standards with the area’s operations and to address escalations.

This role requires strategic oversight, payroll management, forecasting and effective communication with clients, ensuring