Account & Operations Manager

Towne Park, LLC.; Westlake Village (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Towne Park, a leading arrival through departure experience company, seeks an Account Manager to oversee one Tier 1 or 2 Towne Park account, driving financial performance and client satisfaction.

You will lead HR, service management, and client relations, optimize scheduling and payroll, and ensure compliance with Towne Park standards across shifts and teams. Strong leadership and results focus are essential.

Qualifications

• Active involvement in recruitment and hiring processes to build the best team
• Ability to retain talented associates and foster growth
• Experience aligning operations with client service standards
• Strong focus on financial performance, forecasting, and KPIs

Responsibilities

• Oversee one Towne Park account and drive financial and guest/patient satisfaction metrics
• Manage staffing, scheduling, overtime, and timekeeping for the location
• Monitor forecasts, payroll, and accounting reports for accuracy and timeliness
• Ensure adherence to Towne Park systems, policies, and standards
• Develop strong client relationships and maintain regular communication with the client

Skills

Account management

Leadership

Operations management

Client relations

Forecasting

Scheduling

Performance improvement

Job description

Towne Park, a leading arrival through departure experience company, seeks an Account Manager to oversee one Tier 1 or 2 Towne Park account, driving financial performance and client satisfaction.

You will lead HR, service management, and client relations, optimize scheduling and payroll, and ensure compliance with Towne Park standards across shifts and teams. Strong leadership and results focus are essential.