Senior Account Growth & Retention Manager

Acquia; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Healthcare coverage

Wellness programs

Parental leave

Recognition programs

Job summary

Acquia, headquartered in Boston, MA, seeks a customer-focused Account Manager to sustain and grow key client relationships across global brands. You will drive retention, identify new opportunities, and coordinate renewals, while maintaining CRM data and delivering exceptional service.

The role emphasizes relationship-building, cross-functional collaboration, and a data-driven territory plan in a fast-paced tech environment.

Qualifications

• 1+ year experience interacting with customers and internal stakeholders.
• Strong leadership, teamwork, communication & cross-group collaboration skills.
• Must be able to proactively drive account retention with minimal oversight from management.
• Can explain/present solutions in the context of the business requirement.
• Can identify expansion opportunities when speaking to a customer.
• Incredibly detail oriented, ability to manage multiple/conflicting priorities.
• MS Office knowledge including Word, Excel, and PowerPoint.
• Experience with Salesforce.com and other CRM tools.

Responsibilities

• Maintain account retention while providing exceptional customer service and developing client relationships.
• Identify and close new opportunities within existing customer base.
• Create and execute on a territory plan to drive customer retention and upsell opportunities.
• Coordinate with business users and procurement to ensure timely renewals.
• Update and maintain Sales database as appropriate.
• Generates trusted relationships with customers.
• Ability to manage multiple systems and administration at once.

Skills

Leadership

Teamwork

Communication

Cross-functional collaboration

Account retention

Opportunity identification

Solution presentation

Tools

Salesforce

PowerPoint

Excel

CRM tools

Job description

Acquia, headquartered in Boston, MA, seeks a customer-focused Account Manager to sustain and grow key client relationships across global brands. You will drive retention, identify new opportunities, and coordinate renewals, while maintaining CRM data and delivering exceptional service.

The role emphasizes relationship-building, cross-functional collaboration, and a data-driven territory plan in a fast-paced tech environment.